Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here you will find answers to common questions. If you have a questions that is not answered here, please contact us. 

What is DCNovations?

DCNovations is a line of high-quality precision products for lateral flow assay development distributed by DCN Dx.

Where is DCN Dx located?

DCN Dx is located in Carlsbad, California. You can contact us here.

What forms of payment do you accept?

We accept payment by credit card (Visa, Mastercard, American Express) via PayPal; check; money order; and wire transfer.

All transactions must be completed in U.S. dollars.

To order online, you must use a credit or PayPal account.

To place an order offline, contact us.

I placed an order. When will I receive it?

Most orders are shipped within 2–3 working days of order placement. Each customer is provided an estimate of delivery at time of order. Orders placed on Friday will not be shipped until the following Monday.

Do you ship kits internationally?

Yes. We ship our products worldwide.